Our Refund Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Refund Policy at any time.
RETURN, REFUND, AND EXCHANGE:
When the product is incorrect from the one that the customer ordered or when the item is damaged, and the customer can return it within 14 days after delivery, we will ask the customer to send the product back to our factory (full address will be provided to the customer via email). While making a return please make sure that the product to be returned should be unwashed, unworn, without any stain from your side. In this case, the customer shall be held responsible for all the shipping fees. After 14 days of delivery of the product, we shall not be liable to accept a return from the Customers.
Our customers may exercise two options either to return the product to us within 14 days and claim a refund amount for the same or, Customers can exchange that product with a new one.
In the case where the customer opts for exchange then we will reship a new item and the customer shall return the product to us.
The customer must ensure to return the item with its original packaging and all accessories in the same condition as received.
We pay for delivery in case of exchange option is selected by the Customer.
We offer no exchange on promotional items.
All customers must contact stayntrendy.com for approval before sending or returning any item to us.
stayntrendy.com will not be responsible for the returned item without prior notification to us.
In a case where customer exercises the option of a refund then refund will be allowed subject to the following conditions:
The Customer is required to return the product to us in the manner as mentioned above.
We don’t refund in case of promotional items.
Customers must contact stayntrendy.com for approval before sending or returning any item to us.
stayntrendy.com will not be responsible for the returned item without prior notification to us.
In a determination to accomplish customer satisfaction, if there is an issue, you can contact us for a refund or any other issues through our email info@stayntrendy.com
We will also allow you a refund in the following other circumstances:
If there is duplicate payment was made due to technical glitch, or any other error;
If we make a refund as per the provision of our refund policy which is updated by us from time to time;
If we consider the refund is necessary as per customer support staff as per our sole discretion.
We are happy to support you if there is any issue you can contact our back-office team for any inquiry or problem.
If for any reason, our back-office staff confirms a refund. Then, a refund will be made accordingly.
Note: stayntrendy.com reserves the right of any changes to the Return, Exchange, and Refund policy. Any changes will be updated on our website.
HOW CAN I GET MY REFUND?
Our refund policies are simple. You can claim a refund by:
Send us an email at info@stayntrendy.com.
METHODS OF PAYMENT AND REFUND
We will refund your order to the original payment method, once it has been processed.
REFUND CYCLE:
The complete refund process normally takes about 5-15 working days from the date of confirmation of refund.